Production Time

Every item in our collection is meticulously crafted and hand-colored upon receiving your order. Typically, our items require 3-7 days to be skillfully created. Please note that during holiday periods, there may be extended processing times, which may vary depending on the specific item.

Shipping

The responsibility for ensuring the accuracy of the shipping address lies with the customer. In cases where items are returned due to an incorrect address, the customer will be responsible for the re-shipment costs.

Once your order has been dispatched to you, it becomes the responsibility of the shipping service. If you encounter any issues with the delivery, such as non-receipt, you can initiate a resolution by contacting the mail service provider mentioned in the email notification sent to you when your package was shipped.

Order Modifications and Cancellations

Requests for order cancellations or changes will be accommodated if submitted within 24 hours of placing your order. Once an item has been customized, it cannot be refunded or exchanged.

Return Policy

Please note that all customized or personalized items are considered final sales, and we are unable to accept returns for them. However, if you receive a product and are dissatisfied for any reason, you can contact us within 14 calendar days from the date of delivery. To initiate a return, kindly specify the issue and provide accompanying pictures.

Customers are responsible for the cost of return shipping. The returned product should reach Advanced Ape Creations within 10 calendar days from the date of delivery to be eligible for a refund. Please be aware that the original shipping charges will not be included in the refunded amount. Refunds will be processed once the item is received by Advanced Ape Creations in its original condition.

Important Note

It's important to recognize that each piece of wood is unique, with distinct color variations and grain patterns. Additionally, our handcrafted and hand-colored items may exhibit minor variations from the product listings due to the artisanal nature of our work.

Privacy Policy

This notice outlines the information practices of Advanced Ape Creations (referred to as "We") concerning the websites and apps where this policy is published ("Site"). This includes mobile websites and applications.

Information We Collect

We collect personally identifiable and transactional information from customers and Site visitors who make purchases on the Site. This information encompasses contact details, shipping information, credit cardholder names, and card numbers/expiration dates. Additionally, we may retain the content of communications with our customer service or sales representatives. We also automatically gather data related to each Site visitor, including but not limited to, IP addresses, tracking codes, domain names, web pages visited, time spent on the Site, and accessed pages. This may also include location information for mobile applications.

How We Collect Information

1. We collect information directly from you, such as when you register on the site, participate in a survey, make a purchase from us in our branches or over the phone, or fill out a form requesting information.

2. We collect information from you passively, employing common collection techniques like cookies, pixel tags, and beacons (or vendors acting on our behalf).

Use of Information Collected

We employ the information collected from Site visitors and customers, as disclosed at the time of collection, as otherwise revealed to you, and for the following purposes:

• To respond to your inquiries or orders promptly.

• To comprehend the use of the Sites, enhance Site content, tailor the shopping experience for visitors and customers, and improve our products, services, and the Sites themselves.

• To notify Site visitors and customers about Site changes, new products and services, and for legitimate and lawful business purposes, including notifying you about modifications to this Privacy Policy, our website Terms, or other terms affecting your use of the Sites, services, or products.

• For marketing purposes, including serving ads about products, services, or offers on our Sites or third-party sites, improving search results on our Sites or third-party sites, or informing you about products, services, or special offers through email or other communication methods.

• To safeguard the security and integrity of the Sites, our company, or our customers and visitors.

• To identify your browser, recognize new or returning visitors, and gain a better understanding of our audience, customers, and website visitors, which may involve the use of tracking tools.

• To communicate with you regarding your account, our relationship, or to request feedback.

• We might combine or share your information, including merging offline and online data or information obtained from third parties.

Security

The security of your information is of utmost importance to us. We employ commercially reasonable physical, administrative, and technological safeguards to maintain the integrity and security of all information collected and shared with our service providers. However, we cannot guarantee the total security of electronic commerce. We encourage you to take proactive measures to protect yourself online, including ensuring the security of any online account information you possess.

Links and Third-Party Collection

The Sites may also incorporate third-party technologies that collect non-personally identifiable information directly from you, including third-party social sharing buttons. These third parties may utilize passive tracking techniques like cookies or web beacons to collect your information. Please note that Advanced Ape Creations does not control these third parties, and you can learn more about their activities by visiting their websites and reviewing their privacy policies.

Non-US Users

The Site is operated in the United States. If you are located outside the United States, please be aware that any information you provide to us will be transferred to the United States, and by using the Site and providing your information, you consent to such transfer. You also understand that the U.S. may not provide the same level of protections as the laws of your country.

Policy Updates

Occasionally, we may update our privacy policies due to changes in relevant legal or regulatory requirements, alterations in our business or business practices, or in our efforts to better serve our customers. Notice of material changes in how we handle personally identifiable information under this policy will be provided on the Site. Please periodically check the Site for updates. Policy updates will be effective on the date they are posted on the Site, and by continuing to use the Site after any changes, you agree to the terms of the updated policy.

Questions

Should you have any questions or suggestions regarding our privacy policy, please contact us as follows: by email at advancedapecreations@gmail.com.